Industry Analysis
The 40 AI customer support skills every team needs in 2026
The shift from helpdesk-with-AI to AI-ops-platform-with-helpdesk-data, mapped to 40 specific skills, with competitor coverage and pricing math.
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Building Fair in public. Real costs, real numbers, real decisions.
Industry Analysis
SaaS Pricing Rose 11.4% Last Year. Inflation Was 2.7%.
72% of SaaS revenue growth came from price hikes. The average person pays $273/month across 12 subscriptions. Here's where the money goes.
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The 200x Markup Nobody Talks About
An e-signature costs $0.02 to process. DocuSign charges $10-40/month. Here's the full infrastructure cost breakdown of a single envelope.
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What Does Your SaaS Stack Actually Cost to Run?
I looked up the infrastructure cost of 10 common SaaS tools and compared them to their subscription prices. The average markup is 27x.
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